Privacy Policy

This Privacy Policy explains how RMJ Jewellers (“RMJ Jewellers”, “RMJ”, “we”, “us” or “our”) collects, uses, stores, protects and discloses information when you access or use our website, online services and related platforms (collectively, the “Website”).

By accessing, browsing or using the Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein, subject to applicable laws. We may update this Privacy Policy from time to time to reflect changes in our business, technology or applicable laws. Any updated Privacy Policy will be published on the Website. You are encouraged to review this page periodically.

1. Personal Information We May Collect

When you use our Website, place an order, create an account, contact us, subscribe to communications or otherwise interact with RMJ Jewellers, we may collect information that you voluntarily provide, including:

• Full name
• Billing and shipping address
• Mobile/telephone number
• Email address
• Account/login information, where applicable
• Order and purchase details
• Payment and transaction-related information
• Information provided while contacting customer support
• Product preferences and communication preferences
• Any other information that you voluntarily provide to us

Payment information submitted during an online transaction may be processed directly by our authorized payment gateway or service provider. RMJ Jewellers may not directly store complete payment card or banking credentials unless required and permitted by applicable law. We collect personal information only for legitimate business purposes and in accordance with applicable data protection and privacy laws.

2. Non-Personal Information

When you visit or use our Website, certain information may be collected automatically, including IP address, browser type and version, device type and operating system, language preferences, pages visited and time spent on the Website, date and time of access, referring website or source, Website navigation and interaction information, and general usage and technical information. Such information may be used to understand how visitors use our Website, improve our products and services, maintain website functionality, analyze trends, prevent misuse and enhance your overall experience. Where appropriate, we may share aggregated or anonymized information with service providers, analytics providers, advertising partners or other business partners.

3. How We Use Your Information

We may collect and use your information for purposes including:

• Processing and fulfilling orders
• Delivering purchased products
• Processing payments and refunds
• Providing customer support
• Communicating with you regarding your orders or enquiries
• Managing your account, where applicable
• Sending order confirmations, shipping updates and service communications
• Providing information about products, offers and promotions where permitted
• Improving our Website, products and customer experience
• Personalizing your experience on our Website
• Conducting analytics, market research and business operations
• Detecting and preventing fraud, misuse or unauthorized activities
• Complying with applicable legal, regulatory and governmental requirements
• Establishing, exercising or defending legal rights and claims

We may use your information only for legitimate purposes and in accordance with applicable law.

4. Marketing Communications

Where permitted by applicable law, RMJ Jewellers may contact you through email, SMS, WhatsApp, telephone or other communication channels regarding new collections, offers, promotions, events or other information that may be relevant to you. You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us. Please note that even after opting out of promotional communications, you may continue to receive essential service-related communications, such as order confirmations, payment notifications, delivery updates or other transactional messages.

5. Sharing Information With Third Parties

We may share your information with trusted third parties where reasonably necessary to operate our business and provide services to you. Such third parties may include:

• Payment gateways and payment processors
• Courier and logistics partners
• Website hosting and technology providers
• Customer support and communication service providers
• Analytics and advertising service providers
• IT, security and fraud-prevention providers
• Professional advisors, including legal, accounting or financial advisors
• Government, regulatory or judicial authorities where required by law

Such third parties may receive access only to the information reasonably necessary for providing their services or fulfilling the applicable legal or business purpose. We expect service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures.

6. Legal Disclosures

RMJ Jewellers may disclose personal information where we reasonably believe such disclosure is necessary: to comply with applicable laws, regulations, court orders or governmental requests; to investigate suspected fraud or illegal activity; to protect the rights, property or safety of RMJ Jewellers, our customers or others; to establish, exercise or defend legal claims; or to enforce our Website Terms of Use, policies or other agreements. Where legally permitted, we may make such disclosures without prior notice.

7. Third-Party Websites and Services

Our Website may contain links, integrations or references to third-party websites, applications, social media platforms or services. These third parties may have their own privacy policies and terms. RMJ Jewellers does not control and is not responsible for the privacy practices, content, security or policies of third-party websites or services. We recommend reviewing the privacy policies of such third parties before providing them with your personal information.

8. Social Media

You may interact with RMJ Jewellers through social media platforms or third-party services. Any information that you voluntarily make publicly available through such platforms may be accessible to others. Your use of third-party social media platforms is also governed by the privacy policies and terms of those respective platforms. RMJ Jewellers is not responsible for information that you independently choose to make publicly available through third-party platforms.

9. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality, remember preferences, analyze website traffic and understand how visitors interact with our Website. Cookies may help us keep the Website functioning properly, remember user preferences, understand Website usage, improve Website performance, provide relevant content or advertising where applicable, and enhance your overall browsing experience. You may configure your browser to block, delete or restrict cookies. However, disabling certain cookies may affect the functionality or experience of some parts of the Website.

10. Data Security

RMJ Jewellers takes reasonable technical, administrative and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted over the Internet. You acknowledge that you provide information electronically at your own risk.

11. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, enforce agreements and comply with applicable legal, accounting, tax and regulatory requirements. When personal information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable law.

12. Fraudulent or Unauthorized Transactions

RMJ Jewellers reserves the right to investigate suspected fraudulent, unauthorized or unlawful use of the Website. Where appropriate, we may cancel or refuse transactions, restrict access to the Website, cooperate with law-enforcement or regulatory authorities and take appropriate legal action. RMJ Jewellers may also seek recovery of applicable losses, costs and expenses, including reasonable legal expenses, to the extent permitted by law.

13. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including the ability to request access to certain personal information held by us; request correction or updating of inaccurate information; request deletion of information where legally applicable; withdraw consent where processing is based on consent; opt out of promotional communications; and raise concerns or complaints regarding the handling of your personal information. Requests may be subject to verification and applicable legal limitations.

14. Children’s Privacy

The Website is not intended for use by individuals where such use is prohibited by applicable law. We do not knowingly seek to collect personal information from children in violation of applicable legal requirements. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

15. Changes to This Privacy Policy

RMJ Jewellers may modify or update this Privacy Policy from time to time. Any changes will become effective when the revised Privacy Policy is published on the Website, unless otherwise stated. Your continued use of the Website after an updated Privacy Policy is published constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.

16. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us through the contact details provided on our Website.

• RMJ Jewellers
• Email: salesrmjjewellers@gmail.com
• Phone: 9269497138