Frequently Asked Questions
Answers to common questions about RMJ Jewellers, our products, orders, shipping and jewellery care. If you can’t find what you’re looking for, please contact our team.
General
What is RMJ Jewellers?
RMJ Jewellers is a Jaipur-based jewellery brand offering a curated selection of gold, silver, diamond, polki and certified gemstone jewellery.
Where is RMJ Jewellers located?
RMJ Jewellers is based in Jaipur, Rajasthan, India. Customers can contact our team for store details and assistance before visiting.
What types of jewellery do you offer?
Our collections include bridal, occasion and everyday jewellery, with designs featuring gold, silver, diamonds, polki and gemstones.
How can I contact RMJ Jewellers?
You can contact us through the contact details provided on our website, WhatsApp, phone or Instagram DM. Our team will be happy to assist you.
Can I visit your store before purchasing?
Yes. We welcome customers to visit our store and view available jewellery in person. We recommend contacting us in advance to confirm product availability.
Products & Jewellery
Are all products shown on the website available?
Availability can vary because selected pieces may be sold or reserved. Please contact our team to confirm availability before placing an order.
Can I request more pictures or a video of a product?
Yes. You can contact our team for additional images or a product video, subject to availability.
Are your jewellery pieces ready to ship?
Some pieces may be ready to ship, while others may be made to order. The applicable timeline will be confirmed at the time of purchase.
Do you offer bridal jewellery?
Yes. RMJ Jewellers offers jewellery suitable for brides, bridesmaids, wedding guests and other special occasions.
Do you offer jewellery for gifting?
Yes. We offer jewellery suitable for weddings, anniversaries, birthdays, festivals and other special occasions.
Gold, Silver & Diamonds
Is your gold jewellery hallmarked?
Applicable gold jewellery is hallmarked in accordance with prevailing Indian hallmarking requirements.
What gold purities do you offer?
Gold purity varies by design and product. The applicable purity and product specifications will be shared with you before purchase.
How is the price of gold jewellery calculated?
Pricing may depend on metal purity and weight, gemstones or diamonds, craftsmanship and prevailing metal rates.
Does the price change with gold or silver rates?
Yes. Precious metal prices fluctuate. Product prices and quotations may therefore change according to prevailing market rates until the order is confirmed.
Do you offer diamond jewellery?
Yes. RMJ Jewellers offers diamond jewellery across selected collections. Product-specific details and certification, where applicable, will be provided.
Do you provide an invoice?
Yes. A purchase invoice is provided for confirmed orders.
Gemstones
Do you offer certified gemstones?
Yes. RMJ Jewellers offers selected jewellery featuring certified gemstones. Certification details will be shared for applicable pieces.
Can I purchase loose gemstones?
Selected loose gemstones may be available. Please contact our team with your requirements, preferred gemstone and budget.
Can you help me select a gemstone?
Yes. Our team can assist you based on your jewellery requirement, preferred gemstone, budget and design preferences.
Customisation & Bespoke Jewellery
Do you offer customised jewellery?
Yes. Customisation is available for selected designs. Please share your requirements with our team for feasibility, pricing and production timelines.
Can you make jewellery according to my design?
Yes. We can discuss bespoke jewellery requirements. You may share a reference image, sketch or design idea with our team for evaluation.
How long does customised jewellery take?
The production time depends on the design, materials and level of customisation. An estimated timeline will be provided before confirmation.
Can I cancel a customised order?
Customised orders may be subject to specific cancellation terms. Please review the applicable order terms before confirming your purchase.
Orders, Payments & Pricing
How can I place an order?
You can place an order through our website where applicable, or contact the RMJ Jewellers team through WhatsApp, phone or Instagram.
How can I check product availability?
Contact our team with the product name or reference, and we will confirm availability.
What payment methods do you accept?
We accept secure payment methods available at the time of purchase. Our team will share the applicable options.
Can I get a quotation before placing an order?
Yes. You may request a quotation for an eligible product or customised requirement before confirming your order.
How long is a quotation valid?
Quotation validity may vary depending on the product and prevailing precious-metal or gemstone prices. Our team will specify the applicable validity.
Can I order according to a specific budget?
Yes. Share your preferred category and approximate budget, and our team can suggest suitable options.
Can I reserve a jewellery piece?
Selected products may be reserved for a limited period, subject to availability and RMJ Jewellers’ reservation terms.
Shipping & Delivery
Do you ship across India?
Yes. We offer secure shipping across India.
Do you offer international shipping?
Yes. RMJ Jewellers offers worldwide shipping for eligible orders.
How long does delivery take?
Delivery timelines depend on the product, availability, customisation and destination. The estimated timeline will be communicated at the time of order.
Are international customs duties included?
International orders may be subject to customs duties, taxes and other import charges imposed by the destination country. Such charges, where applicable, are generally the responsibility of the customer.
How is my jewellery packaged?
Jewellery is securely packaged for transit. Packaging details may vary according to the product and order.
What happens if my parcel arrives damaged?
Please contact RMJ Jewellers promptly and provide photographs or other requested details. Our team will assess the matter and guide you on the next steps.
Returns, Repairs & Jewellery Care
Can I return or exchange my jewellery?
Return and exchange eligibility depends on the product category and applicable order terms. Please refer to RMJ Jewellers’ Return & Exchange Policy before purchasing.
Can customised jewellery be returned or exchanged?
Customised or bespoke orders may have different return or exchange conditions. Please review the applicable terms before confirming the order.
Do you offer jewellery repairs?
Repair assistance is available for eligible RMJ jewellery. Repairability and applicable charges depend on the nature of the issue.
What if my jewellery gets damaged?
Please contact us as soon as possible. Our team can assess the jewellery and advise whether repair or restoration is possible and whether any charges apply.
How should I care for my jewellery?
Keep jewellery away from perfumes, chemicals and excessive moisture. Remove jewellery before bathing, swimming or exercising, store pieces separately, and avoid excessive impact or force.
How should I store my jewellery?
Store each piece separately in its jewellery box or pouch in a dry place. Avoid direct contact between pieces to minimise scratches or damage.